Dealing with Potential Aggression

Key information

  • Date: Friday 24 April 2020
  • Time: 9:00am – 12:00pm
  • Location: Belgrave St. Bartholomew’s Academy
  • Cost: £50 per person

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Details and content

BTSA are delighted to host this course facilitated by Steven Talbot. The aim of this session is to introduce delegates to some of the techniques that can stop issues from escalating and allow them to respond and react in an assertive manner.  There’s no role play and it is fun, fun, fun! Promise!

Course Content

This course is perfect for Home School Link Workers, Safeguarding Leads, Office Staff and Teachers from all phases.

By the end of the session course attendees will have:

  • Examined the escalation factors that create conflict.
  • Described how ineffective and effective communication can bring problems and resolutions.
  • Explained pro-social behaviour.
  • Explored the need for assertive responses to challenging behaviour.
  • Used the DESC principle to explore assertive actions.


The session takes place at: BTSA, c/o Belgrave St. Bartholomew’s Academy, Sussex Place, Longton, Stoke on Trent, ST3 4TP.

Parking is available at the Florence Sports and Social, Lightwood Road, Longton, Stoke-on-Trent, Staffordshire ST3 4JS (Short walk away from Belgrave St. Bartholomew’s Academy).

Please do not use staff, Co-Op or New Florence pub car parks.

To book your place(s) on this course, either:

  • Complete the online form below
  • Email
  • Call Josephine Edwards on 01782 235 523

PLEASE NOTE: 14 days’ notice must be given to cancel a course to avoid a cancellation charge

An invoice will be sent via email following your booking.

Upon submission, you shall receive an email confirming your booking.

Please check your spam/junk folder and email if you do not receive this email.

If you have a question or need more information we’ll be happy to help | 01782 235 524

Belgrave St. Bartholomew’s Academy, Sussex Place, Longton, Stoke-on-Trent, ST3 4TP

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